Joma Chase

Health informatics · Clinical data · Pharma

Ten years of keeping patient data right.
Now putting it to work.

I'm Joma, a healthcare data and clinical records specialist. I spent a decade inside hospital systems, most recently managing Epic EHR records for 500,000+ patients at SickKids in Toronto. I've since retrained in data analytics. I'm looking for English-speaking roles in Germany in clinical data, health informatics and pharmaceutical research.

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500k+
patient records maintained in Epic EHR
10+ yrs
in hospital and clinical settings
7
certifications in data, cloud and care
EN · DE
English native, German A2

About

Where clinical work meets data

In a hospital, a wrong date of birth or a missing order isn't a typo. It becomes a delayed procedure or a confused family. My work has been about preventing that. I verified medical orders, resolved discrepancies in Epic, and prepared the monthly reports therapists and partner agencies relied on.

Along the way I found I liked the data side most: finding where records break, why, and how to fix it at scale. So I studied it properly, through the Ironhack Data Analytics certificate, the Google Data Analytics certificate, Tableau, Power BI and Microsoft Azure.

Now I want to bring both together in clinical data management, trial operations, pharmacovigilance or health data analytics, where accuracy, privacy and clear communication matter as much as the analysis.

Toolkit

What I work with

Clinical systems

  • Epic EHR
  • MEDITECH
  • PACS
  • Accuro EMR
  • OSCAR EMR
  • Velox EMR
  • ISCIS
  • OTN
  • PocketHealth

Data & analytics

  • Tableau
  • Power BI
  • Excel
  • MS Access
  • Data cleaning & validation
  • Clinical reporting
  • Microsoft Azure

Compliance & quality

  • Patient privacy (PHIPA / PIPEDA)
  • Medical terminology
  • Order & documentation verification
  • Procedure adherence
  • Regulated data environments

People & process

  • Patient & family communication
  • Clinical team coordination
  • Staff training
  • Zendesk
  • Scheduling systems
  • Remote, self-directed work

Selected work

Projects

Work from my hospital roles and from independent study. Each one is about making healthcare information more accurate, faster to use, or easier to act on.

Zendesk portfolio project · 2026

Patient Support Program (PSP) coordinator workflow

A specialty-neurology patient support program, modelled from enrolment to discharge for a fictional specialty-care provider.

  • 28 custom fields across 6 case types
  • Automations that escalate adverse events to the care team and flag prior-authorisation delays
  • Tested on 4 end-to-end patient scenarios
  • Zendesk
  • Adverse-event escalation
  • Patient support programs
See the project on LinkedIn →
Zendesk portfolio project · 2026

Behavioural health care coordination

Care coordination from first assessment through therapy, medication coordination and transitions of care, with a trauma-informed, crisis-ready design.

  • 6 case types, 26 custom fields, 6 coordinator views
  • 6 compassionate-communication macros and 4 safety-routing automations
  • 20 patient scenarios
  • Zendesk
  • Safety routing
  • Care transitions
See the project on LinkedIn →
Zendesk portfolio project · 2026

Prenatal ultrasound patient experience

A referral-to-follow-up imaging workflow designed around the patient, with a 7-language accessibility layer.

  • 6 case types, 22 custom fields, 5 coordinator views
  • 5 macros and 3 safety/routing automations
  • 10 patient scenarios
  • Zendesk
  • Diagnostic imaging
  • Accessibility
See the project on LinkedIn →
SickKids · Workplace

MEDITECH-to-Epic EHR migration validation

Supported the hospital's move from MEDITECH to Epic by checking that patient data arrived intact.

  • Validated patient demographics, referring-physician details and clinical documentation
  • Worked across scanned, faxed and digital records
  • Within a 500,000+ patient record base
  • Epic
  • MEDITECH
  • Data validation
Markham Stouffville Hospital · Workplace

Digital scheduling system for a speech-language team

Replaced paper calendars with an MS Excel scheduling system for the York Region Preschool Speech & Language Program.

  • Built the system, trained 6 speech-language pathologists and their lead, and led the switch
  • Improved scheduling time by 15%
  • MS Excel
  • Process design
  • Training

Experience

Where I've worked

  1. 2024 – present

    Professional development & healthcare workflow projects

    Career break · Education and certification

    • Completed the Ironhack Data Analytics Certificate and Microsoft Azure Fundamentals (AZ-900)
    • Earned Zendesk Agent Practitioner and Red Cross Psychological First Aid certifications (2026)
    • Built three healthcare coordination workflows in Zendesk
  2. 2017 – 2024

    Patient Information Clerk & Database Administrator

    The Hospital for Sick Children (SickKids) · Toronto

    • Maintained 500,000+ patient records in Epic, resolving data discrepancies and verifying medical orders
    • Validated data during the MEDITECH-to-Epic EHR migration
    • Processed 30–50 mental health requisitions a month and prepared monthly consultation and treatment reports
    • Coordinated urgent, inpatient and STAT imaging requests with radiologists and clinical teams
    • Handled 30–40 patient and family inquiries daily and supported Tele-Mental Health sessions
  3. 2016 – 2017

    Program Clerk, York Region Preschool Speech & Language Program

    Markham Stouffville Hospital (Oak Valley Health) · Markham

    • Tracked 20–25 referrals a week in ISCIS and MS Access
    • Maintained intake-to-discharge records for 6 speech-language pathologists
    • Built an Excel scheduling system that improved scheduling time by 15%
  4. 2014 – 2016

    Medical Office Administrator

    Oak Ridges Medical & Urgent Care Centre (diagnostic imaging) · Oak Ridges

    • Registered and prepared 25–30 patients daily across six imaging modalities (OSCAR, Velox, PACS)
    • Validated billing and health-card data before submission, reducing claim rejections
    • Trained new administrative staff and student placements
  5. 2012 – 2016

    Data & Operations Analyst

    Planet Energy · Toronto

    • Collected, cleaned and maintained operational data for high-volume customer processing
    • Built recurring summary reports and presented findings to management
  6. 2004 – 2007

    Customer Service Agent (remote)

    TELUS Mobility · Toronto

    • Resolved customer calls and emails, troubleshooting and escalating technical issues

Certifications

Certified

  • Zendesk Agent PractitionerZendesk · 2026
  • Psychological First Aid – Caring for OthersCanadian Red Cross · 2026
  • Data Analytics CertificateIronhack · 2025
  • Microsoft Certified: Azure Fundamentals (AZ-900)Microsoft · 2025
  • Tableau Desktop SpecialistTableau · 2024
  • Google Data Analytics Professional CertificateGoogle / Coursera · 2023
  • Analyzing and Visualizing Data with Microsoft Power BIMicrosoft · 2022

Education

Studied

  • Medical Office Administration DiplomaEvergreen College, Markham · 2016
  • BA, PsychologyUniversity of Windsor · 2003

Languages

  • EnglishNative
  • GermanA2

Contact

Let's talk

I'm open to clinical data, trial operations, pharmacovigilance and health data roles in Germany, on-site, hybrid or remote.

jomachase@pm.me